Contact Center,web-Based Self-Service,and __________ Scripting Are the Three Primary Operational

question 172

Short Answer

Contact center,web-based self-service,and __________ scripting are the three primary operational CRM technologies used in the customer service department.

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Definitions:

Capacity Planning

The process of determining the production capacity needed by an organization to meet changing demands for its products.

Materials Planning

The systematic determination of required materials and components, including quantity and timing to support production.

Core Function

The primary and essential activities that a business or system is designed to perform.

MES

Manufacturing Execution System, a control system for managing and monitoring work-in-process on a factory floor.