What Does Usability Effectiveness MIS Metrics Measure

question 21

Multiple Choice

What does usability effectiveness MIS metrics measure?

• A)The ease with which people perform transactions and find information.
• B)The number of customers an organization "touches" for the first time and persuades to purchase its products or services.
• C)The amount of time a system takes to perform a transaction.
• D)The number of hours a system is available for users.

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Definitions:

Deficits

Shortfalls or deficiencies in a context, such as budget deficits where expenses exceed revenues or in skills where current abilities do not meet a required standard.

Overt Behaviors

Observable actions or reactions of an individual in response to external or internal stimuli.

Consequences

Outcomes or effects that follow an action or decision.

Issue

A significant topic or problem for debate or discussion.