Total Quality Management (TQM)

question 81

Multiple Choice

Total quality management (TQM)

• A)entails creating a total quality culture that strives for continuously improving the performance of every value chain activity and is driven by a philosophy of managing a set of business practices: 100 percent accuracy in performing tasks (zero defects), involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
• B)is a valuable tool for helping company managers identify what the best practice is for performing a particular activity at a high level of quality.
• C)works best when used in conjunction with Six Sigma quality control techniques.
• D)is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
• E)is a philosophy of doing things that aims at mistake-free management of a company's entire business.

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Definitions:

Leadership Theory

A framework or set of concepts that explain how leaders encourage, inspire, and organize others to achieve objectives.

Facilitating Change

Refers to the process of enabling and assisting individuals, groups, or organizations to transition from their current state to a desired state, overcoming barriers and embracing new practices effectively.

Job Satisfaction

The level of contentment and positivity employees feel towards their jobs, often influenced by work environment, tasks, and compensation.

Task-Oriented Behavior

Actions and behaviors focused on completing specific tasks or achieving particular objectives.