Total Quality Management (TQM) Programs

question 111

Multiple Choice

Total quality management (TQM) programs

• A) deal exclusively with procedures to achieve defect-free manufacturing and assembly.
• B) nearly always contribute more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques.
• C) entail creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
• D) are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales, and marketing and finance.
• E) are generally considered the best tool for reengineering strategy-critical business processes.

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Definitions:

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