Six Sigma Programs

question 85

Multiple Choice

Six Sigma programs

• A)utilize advanced statistical methods to improve quality by reducing defects and variability in the performance of business processes.
• B)consist of a disciplined, statistics-based system aimed at producing not more than 2.5 defects per million iterations for a manufacturing or assembly process.
• C)are based on three principles: (1)all work is a statistically controllable process; (2)no well-controlled process allows variability; and (3)defect-free work requires tight statistical controls.
• D)suggest that all activities can be controlled, employee empowerment is the best control tool, and 100 percent control is possible.
• E)radically redesign and streamline how an activity is performed.

---

Definitions:

Post-purchase Dissonance

The feeling of regret, doubt, or anxiety that a consumer may experience after making a significant purchase, fearing that they may have made the wrong choice.

Product Needs

The specific features, benefits, and solutions that customers seek in a product to satisfy certain requirements or solve problems.

Unconscious Need Level

The level at which people do not know why they buy a product.

Perceptive Observations

The act of keenly and accurately noting and interpreting subtle details or changes, often critical in understanding context or behaviors in various fields like psychology, sales, and research.