Which of the Following Is Not an External Nonfinancial Measure

question 129

Multiple Choice

Which of the following is not an external nonfinancial measure of quality?

• A) Number of defective parts produced.
• B) Number of defective units shipped to customers.
• C) Number of customer complaints.
• D) Delivery delays (e.g., difference between scheduled and actual delivery date).
• E) Percentage of products that experience early or excessive failure.

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Definitions:

Parental Affection

The warm, nurturing behavior parents show toward their children, essential for child development and emotional bonding.

Need For Affection

A psychological requirement of humans to feel wanted, cherished, or loved by others.

Carl Rogers

An influential American psychologist who founded the humanistic approach to psychology, emphasizing the importance of free will, self-actualization, and psychological health.

Alfred Adler

A psychologist and founder of the school of individual psychology, who emphasized the importance of feelings of inferiority and the need for societal contribution as key drivers of behavior.