Which of the Following Statements About Product Quality Is Not

question 144

Multiple Choice

Which of the following statements about product quality is not true?

• A) In almost all cases detecting and fixing quality problems before delivering to customers are far less expensive than dealing with quality failures in the field after delivery has been made to the customers.
• B) In general, designing quality into products is far less expensive than trying to detect quality problems during production.
• C) Quality failure costs should include the possible opportunity cost of lost future sales.
• D) The most expensive cost to the firm for a quality failure in the field is most likely the cost of emergency service to fix the problem or to replace the product.
• E) The cost of fixing quality problems after delivery to the customer is likely to exceed both the cost of designing quality into the product and the cost of detecting quality defects during production.

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Definitions:

Hindu Culture

A term that encompasses the religious, societal, and cultural practices and traditions associated with Hinduism and its followers.

Dependence Training

An educational or familial process that encourages reliance on others in the social group, often contrasted with independence training.

Settled Ju/'hoansi

Refers to the transition of the Ju/'hoansi, a hunter-gatherer group, towards a more sedentary lifestyle.

Gender

A social and cultural construct that encompasses the behaviors, roles, expectations, and activities considered appropriate for men and women in any given society.