Customer Satisfaction and Financial Measures Are Two of Four Indicators

question 12

True/False

Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.

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Definitions:

FDA Approval Processes

The procedures by which the U.S. Food and Drug Administration (FDA) evaluates and approves pharmaceuticals, medical devices, and food products before they can go to market.

Costly Development

The significant financial investment required for the creation, implementation, or enhancement of a project, product, or service.

Lawsuits

Legal actions initiated by one party against another to enforce a right, seek a remedy, or resolve a dispute in a court of law.

Supreme Court Decision

A ruling made by the highest court in a country, often setting a judicial precedent.