Kim Supervises a Group of Customer Service Representatives

question 35

Multiple Choice

Kim supervises a group of customer service representatives.Kim is respected and well liked by her staff,and she has worked hard to make sure each of them knows how to do their job well.She is responsible for all staffing and reward decisions in her department.In the contingency model,Kim has _____.

• A)low task structure
• B)low position power
• C)low leader-member relations
• D)high situational control
• E)high expert power

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