Regarding the Interpretation of Performance Data

question 24

Multiple Choice

Regarding the interpretation of performance data:

• A)Placing much weight on a gross margin performance will encourage salespeople to do missionary selling activities.
• B)Most qualitative evaluation factors can be measured objectively.
• C)Customer feedback is of no use when interpreting qualitative evaluation factors.
• D)Salespeople should not be asked to make a self-evaluation of their performance.
• E)None of these is correct.

---

Definitions:

Process Conflict

Refers to disagreements among team members about the logistics and delegations of tasks, including who does what and how it is done.

Personal Conflict

Personal conflict involves a clash of interests, values, actions, views, or directions between individuals, often leading to emotional distress or disputes.

Reactance

A psychological reaction that occurs in response to perceived threats to one's freedom or autonomy, leading to resistance against the threat.

Social Value Orientations

Individuals' preferences regarding the distribution of resources and outcomes among others in a society or group.