All of the Following Are True About Sales Force Automation

question 22

Multiple Choice

All of the following are true about sales force automation (SFA) systems,except:

• A)SFA analyzes information from a variety of the firm's different business functions.
• B)SFA is typically part of a firm's overall customer relationship management system.
• C)SFA makes performance evaluation faster and easier.
• D)SFA is so easy that no training of salespeople is required.
• E)Most company executives are satisfied with recent implementations of SFA.

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Definitions:

Boundaryless Organizations

Organizations that are not defined or limited by traditional boundaries of industries, markets, or geographies.

Bureaucratic Restrictions

Regulatory or procedural barriers within an organization that can slow down decision-making or operational efficiency.

Empowered People

Individuals who are given the autonomy, resources, and ability to make decisions that affect their work or personal life.

Divisional Organizations

Companies structured into semi-autonomous units called divisions, each with its own resources and objectives, aligned under the larger organizational umbrella.