All of the Following Are True About Sales Force Automation

question 22

Multiple Choice

All of the following are true about sales force automation (SFA) systems,except:

• A)SFA analyzes information from a variety of the firm's different business functions.
• B)SFA is typically part of a firm's overall customer relationship management system.
• C)SFA makes performance evaluation faster and easier.
• D)SFA is so easy that no training of salespeople is required.
• E)Most company executives are satisfied with recent implementations of SFA.

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Definitions:

Method of Behavior Assessment

Techniques or strategies used to evaluate and understand an individual's behavior, often for the purpose of identifying needs, strengths, or areas for improvement.

Assesses Behavior

The process of observing, measuring, and evaluating an individual's actions or reactions in specific contexts.

Characteristics Behaviors

Observable actions or reactions of individuals that are indicative of their personality or psychological state.

Share

Represents a unit of ownership in a company or financial asset, entitling the shareholder to a portion of the corporation's assets and profits.