When Using a Balanced Scorecard, a Company's Market Share Is

question 10

Multiple Choice

When using a balanced scorecard, a company's market share is typically classified as an element of the firm's:

• A) financial performance measures.
• B) customer performance measures.
• C) learning and growth performance measures.
• D) internal-operations performance measures.
• E) interdisciplinary performance measures.

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Definitions:

Atkinson-Shiffrin Model

A theory of human memory that proposes memory is composed of three main components: sensory memory, short-term memory, and long-term memory.

Stages Of Memory

The three primary stages through which information passes to be stored as long-term memory: encoding, storage, and retrieval.

Serial-Position Effect

The tendency of a person to recall the first and last items in a series best, and the middle items worst.

Recall

The ability to retrieve and reproduce information from memory that was previously learned or experienced.