Alaina's Customer Service Department Follows Up on Customer Complaints by Telephone

question 89

Multiple Choice

Alaina's customer service department follows up on customer complaints by telephone inquiry.During a recent period,the department initiated 10,000 calls and incurred costs of $312,000.Of these calls,3,800 were for the company's wholesale operation;the remainder were for the retail division.Costs allocated to the wholesale operation are:

• A)$0.
• B)$31,200.
• C)$118,560.
• D)$193,440.
• E)$203,000.

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Definitions:

Tabula Rasa

Tabula rasa is a philosophical concept suggesting that the human mind starts as a blank slate, with knowledge and character formed through experience.

Proximal Stimulus

The physical energy from a stimulus as it directly interacts with sensory receptors.

Retinal Image

The visual picture formed on the retina, the light-sensitive surface at the back of the eye, enabling sight.

Optic Nerve

A cranial nerve that transmits visual information from the retina to the brain.