What Made-To-Order Views Can Analytical CRM Tools Slice-And-Dice Customer Information

question 162

Multiple Choice

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

• A)Customer value
• B)Customer spending
• C)Customer segmentation
• D)All of the above

---

Definitions:

Heredity And Environment

The combined influence of genetic inheritance and external surroundings on the development of an individual.

Insanity Defence

A legal defense asserting that a defendant was unable to understand the nature of their actions or distinguish right from wrong due to mental illness at the time of the crime.

Schizophrenia

A mental disorder characterized by distortions in thinking, perception, emotions, language, sense of self, and behavior.

Phobic Disorder

An anxiety disorder characterized by an excessive and irrational fear of specific objects, situations, or activities.