Which of the Following Operational CRM Technologies Does the Customer

question 14

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact centre, Web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and Up-selling

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Definitions:

Allowance

A sum of money allotted regularly, often for a specific purpose, or the act of permitting something.

Lease

In real property law, a contract by which the owner of real property, the landlord, grants to a person, the tenant, an exclusive right to use and possess the property, usually for a specified period of time, in return for rent or some other form of payment.

Eminent Domain

The right of a government to expropriate private property for public use, with compensation.

Zoning Rights

Legal regulations that determine how land within certain areas can be used, affecting building and development.