BusCorp Wants to Introduce a New Procedure for Processing Customer

question 111

Multiple Choice

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)coercion.

Analyze the transformation of societies from traditional to modern and then to postmodern.

Identify the phenomenon of cultural leveling and its effects on global culture.

Understand the digital divide and its implications for society.

Grasp the significance of collective behavior theories in explaining social movements.

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Definitions:

Yes People

Individuals who agree with or support someone's opinions or decisions without critical evaluation, often to stay in favor or avoid conflict.

Independently

Acting or making decisions without influence or support from others.

Psychologically

Pertaining to the mind or mental processes and how they influence behavior and well-being.

Vroom-Yetton-Jago

A decision-making model that helps leaders or managers to choose the most appropriate leadership style based on the situation and variables involved.