ABC CorpSelected Employees from Across the Organization to Find New Ways

question 63

Multiple Choice

ABC Corp.selected employees from across the organization to find new ways to serve customers.The team operated independently of the main organization and experimented with new service delivery approaches.This team is most similar to:

• A)the action research approach to organizational change.
• B)a parallel learning structure.
• C)the appreciative inquiry approach to organizational change.
• D)the process of diffusing organizational change.
• E)the process of creating an urgency to change.

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Definitions:

New Slide Button

A control in presentation software such as Microsoft PowerPoint that allows users to quickly insert a new slide into their presentation deck.

Title And Content

A layout element in presentation and document software that provides areas for a title and accompanying content.

Print Layout Gallery

A collection of layout options available in some software applications that allows users to choose how a document should appear when printed.

Print Preview

A function in many software applications that shows how a document will look when printed, allowing users to make adjustments before actual printing.