When Work Activities Are Too Complex to Standardize Through Procedures

question 57

Multiple Choice

When work activities are too complex to standardize through procedures or goals,companies often coordinate work effort:

• A)through direct supervision.
• B)by extensively training employees.
• C)by giving one employee most of the tasks previously divided among many people.
• D)through further division of labour.
• E)through formal hierarchy.

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Definitions:

Product Class

A broad category of products that serve a similar function or are related in terms of how they are used by consumers.

Acceptable Brands

Brands that consumers perceive as viable options for purchase when making buying decisions.

Evaluative Criteria

Factors or standards consumers use to compare and judge the merits of different products or services before making a purchase decision.

Retail Price

The total price at which a product or service is sold to the consumer, including any markups by retailers.