To Obtain Maximum Benefits from Benchmarking,best Practices,reengineering,TQM,and Six Sigma Programs

question 9

Multiple Choice

To obtain maximum benefits from benchmarking,best practices,reengineering,TQM,and Six Sigma programs aimed at facilitating better strategy execution,managers need to

• A) start with a clear idea of what specific outcomes really matter, such as a Six Sigma defect rate or superior customer satisfaction, and then build a total quality culture that is genuinely committed to achieving these outcomes.
• B) have annual contests to see which part of the company is making the greatest strides in approaching operating excellence.
• C) strive for 100% control over the variability in how each and every value chain activity is performed.
• D) have at least 50% of company personnel earn "green belts" in Six Sigma techniques.
• E) build core competencies in TQM, Six Sigma, benchmarking, best practices adoption, and business process reengineering.

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Definitions:

Alternative Work Arrangements

Employment setups that differ from traditional full-time, on-site roles, including remote work, flexible schedules, and part-time positions.

Compressed Workweek

A schedule that allows employees to work their required hours over fewer days, such as four 10-hour days.

Self-Directed Work Team

A group of employees with varying skills and functions who collaborate without hierarchical supervision to achieve shared goals and improve operations.

Rent Controls

Government-imposed limits on the amount landlords can charge for leasing properties, aimed at making housing more affordable.