To Build a Total Quality Culture and Achieve Full Value

question 27

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives,managers can take such action steps as

• A) signaling unequivocal and unyielding commitment to total quality and operating excellence; encouraging quality-supportive behaviors on the part of employees, empowering employees to make changes to improve quality; and using online systems to give employees immediate access to best practice information and experiences.
• B) requiring all company personnel to attend Six Sigma training programs and achieve "black belt" status.
• C) instituting greater centralization of decision-making to help enforce strict compliance with quality control policies and procedures.
• D) stressing 100% accurate individual performance rather than group or team performance.
• E) dismissing employees who repeatedly fail to achieve 100% accuracy in their work after a 12-month trial period.

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Definitions:

Choroid

A layer of the eye between the retina and the sclera, rich in blood vessels, supplying nutrients to the eye's inner parts.

Retina

The inner layer of the eye sensitive to light, where the conversion of light images to nerve signals that are sent to the brain occurs.

Ciliary Body

A ring-shaped tissue in the eye that connects the iris to the choroid, responsible for controlling the shape of the lens and producing aqueous humor.

Anterior Chamber

The fluid-filled space in the eye between the cornea and the iris, involved in maintaining eye pressure and nourishment of nearby tissues.