When a Customer Calls the 800 Toll-Free Number at L

question 173

Multiple Choice

When a customer calls the 800 toll-free number at L.L.Bean in Freeport,Maine,to order a new chamois shirt,the person who answers the customer's questions is a

• A)retailer's order taker.
• B)missionary salesperson.
• C)supporting salesperson.
• D)retailer's order getter.
• E)technical specialist.

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Definitions:

Scoring Rubric

A detailed outline of performance expectations and grading conversions used to assess a variety of tasks or activities, focused on specific criteria.

Critical Thinking

Carefully analyzing and valuating a concern with the intention of deciding on a standpoint.

Holistic Critical Thinking

An approach to critical thinking that considers the whole context, including relationships, background, and environment, instead of just parts.

Scoring Rubric

A set of criteria and standards used to evaluate and grade an assignment, performance, or project, often providing detailed feedback.