When Customers Have Questions About a Product They've Purchased or Problems

question 182

Multiple Choice

When customers have questions about a product they've purchased or problems using it,they can go online to the company's website to search for answers or interact with others with a similar problem.This is an example of

• A)order-taking.
• B)prospecting with a CRM database.
• C)searching a community support forum.
• D)order-getting.
• E)accessing customer service.

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Definitions:

Non-servo Type Brake

A brake system where the shoes do not use the rotation of the drum to self-apply, resulting in a simpler design often used in rear brakes.

Star Wheel Adjuster

A component in drum brakes used for adjusting the distance between the brake shoes and the drum, ensuring appropriate braking tension.

Primary Shoe

The brake shoe in a drum brake system that is located towards the front of the vehicle; it receives the most force during braking.

Parking Brake Cable

A component in vehicles that connects the parking brake lever to the parking brake mechanism, allowing the driver to engage the brake manually.