Physical Distribution Customer Service Level Means All of the Following

question 184

Multiple Choice

Physical distribution customer service level means all of the following EXCEPT:

• A) Honda wants enough bumpers to build cars that day.
• B) A vacationer wants Avis to have his rental car clean and ready when he arrives at the rental car counter.
• C) Sears' shirts are priced at a fair value.
• D) McDonald's has enough large cups so that customers can buy the larger size drinks which are on sale.
• E) Safeway's loaves of bread are in stock-and not crushed-when customers want them.

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Definitions:

Representativeness Heuristic

A cognitive shortcut in which one makes judgments about the probability of an event based on how closely it matches one's stereotypes or expectations.

Anchoring and Adjustment Heuristic

A cognitive bias where individuals rely too heavily on an initial piece of information (the "anchor") when making decisions, adjusting insufficiently from this starting point.

Ethical Criteria

Standards or principles used to determine the rightness or wrongness of an action, often based on moral considerations.

Constituents

Individuals or groups who have a stake in or are affected by an organization's actions, decisions, and policies.