Two Keys to Improving Service Quality Are

question 9

Multiple Choice

Two keys to improving service quality are:

• A) training and empowerment.
• B) JIT delivery and supply chain management.
• C) appraisals and rewards.
• D) monitoring and control.
• E) positive and negative reinforcement.

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Definitions:

African American

An ethnic group in the United States with total or partial ancestry from any of the black racial groups of Africa.

College Students

Individuals enrolled in an institution of higher education, typically pursuing undergraduate or graduate degrees.

Literacy Environment

the surrounding conditions that provide opportunities for reading and writing and influence the development of literacy skills.

School Success

The achievement of educational goals set by students, educators, and institutions, often measured by grades, test scores, and completion of educational milestones.