When Building Quality into Services,managers Should

question 90

Multiple Choice

When building quality into services,managers should

• A)not focus on training,because people will learn by experience.
• B)watch over employees to make sure they do things right every time.
• C)require employees to check with managers before correcting any problem.
• D)empower employees by giving them the authority to satisfy customer needs.
• E)ensure managerial involvement at all levels of interaction with customers.

Analyze the integration of online channels within existing supply chain networks and its effect on total supply chain performance.

Evaluate the performance metrics of online sales versus traditional retail, with a focus on order management and customer satisfaction.

Identify various anatomical structures related to the sensory organs.

Understand the functional properties of different sensory receptors.

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Definitions:

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, involving the reasons one has for acting or behaving in a certain way.

Performance

The act of carrying out a task or duty, including the effectiveness, quality, and efficiency of the output.

Performance Management

The ongoing process of communication and feedback between a supervisor and an employee to support achieving the strategic objectives of the organization.

Motivate Employees

Strategies or practices aimed at inspiring and encouraging employees to perform their best and remain engaged in their work.