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A Decision Support System (DSS) Is a Computer Program That

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A decision support system (DSS) is a computer program that makes it easy for a marketing manager to get and use information as he or she is making decisions.


Definitions:

Kurt Lewin

is known as the father of modern social psychology, who developed theories on group dynamics and organizational development.

Force Field Analysis

A method developed by Kurt Lewin to analyze the factors that support or hinder a particular situation or desired change by identifying and evaluating driving and restraining forces.

Resisting Forces

Factors that oppose or hinder change within an organization or system, making transformation efforts challenging.

Resistance To Change

The opposition or pushback from individuals or groups when they perceive that a change being introduced threatens their status quo or comfort zone.

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