Charter Communications Uses the Order-Call Ratio to Measure the Performance

question 137

Multiple Choice

Charter Communications uses the order-call ratio to measure the performance of its salespeople. If, in the past year, a salesperson made $13 million in sales, called on 4,312 potential business customers (either by phone or in person) , and got 1,216 orders, what was this sales rep's order-call ratio (to the nearest whole number percent) ?

• A) 12 percent
• B) 18 percent
• C) 28 percent
• D) 36 percent
• E) 355 percent

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Definitions:

Hydrogen Sulphide Gas

A toxic, flammable gas with the foul odor of rotten eggs, produced during the decay of organic matter in the absence of oxygen.

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The process of capturing solar energy from the sun using technologies like photovoltaic panels and solar thermal collectors for electricity or heating.

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The process by which heat spreads throughout an environment or system.

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The inefficient use of energy that leads to unnecessary consumption and increased environmental pollution.