Dell Uses the Sales-Order Ratio to Measure the Performance of Its

question 106

Multiple Choice

Dell uses the sales-order ratio to measure the performance of its salespeople. If, in the past year, a salesperson made $2 million in sales, called on 5,250 potential business customers (either by phone or in person) , and got 3,124 orders, what was this sales rep's order-call ratio (to the nearest whole number amount) ?

• A) 18 percent
• B) 29 percent
• C) 73 percent
• D) 59 percent
• E) 10 percent

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Definitions:

Core Dimensions

Fundamental factors or aspects that define and shape the nature of a particular entity, concept, or system.

Task Significance

The degree to which a job has a substantial impact on the lives or work of other people, either in the immediate organization or the external environment.

Core Dimension

Fundamental aspects or elements that constitute the basis of a concept, theory, or organization.

Job Enrichment

A job design technique that is aimed at motivating employees by modifying work to improve its quality and the employees' autonomy.