As Organizations Focus on Responding to Customer Needs,they Soon Find

question 88

Multiple Choice

As organizations focus on responding to customer needs,they soon find that the traditional meaning of a customer expands to include internal customers.The word customer now refers to ____.

• A) the purchaser of the end product
• B) the user of the end product
• C) the consumer with whom a relationship is maintained
• D) the next process
• E) the person interested in the product

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Definitions:

Self-Esteem

The subjective evaluation of one’s own worth as a person, including feelings of confidence and respect for oneself.

Q-Sort

A method used in psychological research to measure an individual's preference or attitudes by sorting a set of items into categories based on a criterion, typically to reveal subjective viewpoints or personality traits.

Self-Concept

A cognitive and emotional understanding and assessment of oneself.

Content Categorization

The process of organizing and classifying information based on its attributes or content, used in various fields including data management and psychology.