A Company That Asks Itself "If You Were the Customer

question 79

Multiple Choice

A company that asks itself "If you were the customer, how would you like us to operate?" and then takes action to transform itself is best described as using the notion of ____.

• A)strategic maneuvering
• B)lean manufacturing
• C)operations management
• D)reengineering
• E)total quality management

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Definitions:

Working Capital

The dollar difference between total current assets and total current liabilities.

Current Ratio

A liquidity ratio that measures a company's ability to pay short-term obligations or those due within one year.

Current Ratio

A liquidity ratio that measures a company's ability to pay short-term obligations with its short-term assets.

Net Profit Margin

A profitability ratio calculated as net income divided by revenue, expressed as a percentage, indicating how much profit a company generates from its total sales.