In Terms of Good Management, Efficiency Differs from Effectiveness Primarily

question 111

Multiple Choice

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

• A)customer satisfaction.
• B)shareholder profits.
• C)customer retention.
• D)employee turnover.
• E)resource utilization.

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Definitions:

Cognitive

Relating to mental processes such as perception, memory, thinking, and problem-solving.

Psychodynamic

A psychological perspective that emphasizes the influence of the unconscious mind on behavior and the importance of childhood experiences.

Sociocultural Approach

A perspective in psychology that examines the ways in which social and cultural environments influence behavior, cognition, and emotions.

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.