Which of the Following Roles Is Performed by a Customer

question 119

Multiple Choice

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

• A)Liaison
• B)Disturbance handler
• C)Negotiator
• D)Disseminator
• E)Figurehead

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Definitions:

Derivative Instrument

A derivative instrument is a financial contract whose value is dependent on the performance of underlying assets, indexes, or rates.

Hedged Item

An asset, liability, firm commitment, or highly probable forecast transaction identified by an entity to manage risks through a hedging relationship.

Accounts Receivable

Money owed to a company by its customers for goods or services that have been delivered or used but not yet paid for.

Hedge Accounting

An accounting method that recognizes the offsetting position of a hedge in the financial statements to reduce the volatility of earnings.