When You Call Your Internet Provider to Solve a Technical

question 39

Multiple Choice

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced

• A)Telecommunications.
• B)Partnering.
• C)Outsourcing.
• D)Service shift.
• E)Bilingual customer service.

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Definitions:

Mental Pressure

A state of psychological strain caused by demanding circumstances.

Other People

A reference to individuals or groups outside of oneself or the immediate circle, often considered in the context of social interaction and influence.

Internal Validity

Psychological impact of the manipulations in an experiment.

Demand Characteristic

Features of an experimental setting that lead participants to guess the purpose of the study and adjust their behavior accordingly.