Mathematically, Customer Satisfaction Is a Function of the Extent to Which

question 44

Multiple Choice

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is

• A)Very satisfied.
• B)Slightly satisfied.
• C)Neutral-expectations were met.
• D)Slightly dissatisfied.
• E)Very dissatisfied.

Determine the overhead cost assigned to products under activity-based costing system.

Understand the impact of costing methods on product cost determination.

Analyze the difference in overhead per unit and unit product costs between traditional and activity-based costing.

Understand the components and calculation of the cost of goods sold.