The Following Are Ways a Project Manager Can Manage a Customer's

question 87

Multiple Choice

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

• A)Avoid the temptation to oversell the virtues of the project to win approval.
• B)Make sure to develop a well-defined scope statement.
• C)Delay communicating problems that you feel can be resolved without involving the customer.
• D)Share significant risks that might disrupt project execution.
• E)Make sure that customer interactions are handled in a competent and professional manner.

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Definitions:

Cost-Benefit Analysis

A decision-making process that compares the costs and benefits of a project or decision to assess its feasibility.

Future Role

Anticipated or envisioned function, responsibilities, or position of an individual or entity within a future timeframe.

Competencies

Skills, behaviors, and knowledge that are required for an employee to perform a job successfully.

Development

The process of growth, progress, or improvement in an individual, organization, society, or physical project.