_______ Satisfaction Is Measured by the Ratio of Perceived Performance

question 28

Short Answer

_______ satisfaction is measured by the ratio of perceived performance to expected performance.

---

Definitions:

Rank Order

A method of arranging data points based on their value, from highest to lowest or vice versa.

Measurement

The process or the result of determining the size, length, or amount of something, usually according to a set of standard units.

Nominal Scale

A classification system where numerical or non-numerical data are categorized without a natural order or ranking.

Measurement

The process of quantifying the characteristics of phenomena observed, usually by assigning numbers in a valid and reliable way.