Project Managers Must Be Skilled at Managing Customer Expectations and Perceptions

question 49

Essay

Project managers must be skilled at managing customer expectations and perceptions. Give three examples of how one can do this.

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Definitions:

Slave-Catching Raids

Acts conducted to capture and return enslaved people who had escaped, often involving violence and carried out under laws like the Fugitive Slave Acts in the United States.

New England

A region in the northeastern United States comprising six states (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont), known for its colonial history, distinct seasons, and academic institutions.

Sugar Planters

Landowners or managers of estates primarily engaged in the cultivation of sugarcane, historically known for labor-intensive practices and heavy reliance on enslaved or indentured workforces.

Caribbean

A region that consists of the Caribbean Sea, its islands (including the West Indies), and the surrounding coasts, known for its rich cultural diversity and history of colonialism.