How Can a Project Manager Support and Encourage Functional Conflict

question 51

Multiple Choice

How can a project manager support and encourage functional conflict?

• A) Conflict should not be encouraged or supported
• B) By asking tough questions and by challenging the rationale behind recommendations
• C) By imposing a solution to the conflict after listening to each party
• D) By negotiating a resolution by reasoning and persuasion
• E) As soon as emotions flare, he or she can intervene and attempt to control conflict because it has become dysfunctional

Comprehend the processes and effects of attribution errors, including fundamental attribution error and self-serving bias.

Learn about the influence of initial expectations on behavior through the halo effect, primacy, and recency effects.

Understand the relevance and mechanisms of employee satisfaction and its relationship with internal and external attributions of success.

Acquire knowledge on strategies to reduce perceptual biases and improve interpersonal understanding, including diversity awareness.

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Definitions:

Time Value

The principle that money currently in hand is valued higher than an identical amount received in the future, owing to its capacity to generate earnings.

Accounting Rate of Return

A financial ratio that measures the expected profitability of an investment, calculated by dividing the average annual profit by the initial investment cost.

Initial Investment

The amount of money used to start a project, purchase assets, or invest in securities, which is used as a basis for evaluating the potential profitability of the investment.

Discounting

A financial technique that calculates the present value of future cash flows by applying a discount rate.