When Project Managers Reduce the Intensity of the Conflict by Smoothing

question 41

Multiple Choice

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

• A)Eliminate
• B)Control
• C)Mediate
• D)Arbitrate
• E)Encourage

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Definitions:

Obedience

The act of following orders or instructions from an authority figure, often studied in psychology to understand its social and moral implications.

Conformity

Refers to the act of matching attitudes, beliefs, and behaviors to what is perceived as normative social standards or expectations.

Informational Power

The influence one may have over others stemming from the possession or control of knowledge and information.

Reliable Source

An entity or individual that consistently provides accurate and trustworthy information, often used in the context of gathering evidence or news.