All the Following Are Examples of Internal Nonfinancial Quality Indicators

question 23

Multiple Choice

All the following are examples of internal nonfinancial quality indicators except:

• A) Number of customer complaints.
• B) Process yield (i.e., ratio of good outputs to total output).
• C) Productivity (i.e., ratio of acceptable output to resource inputs).
• D) Plant safety record (e.g., days since last major accident).
• E) Throughput.

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Definitions:

Disciplinary Action

Procedures or measures taken by an organization against employees who violate company policies or engage in misconduct.

Employee Misconduct

Behavior by an employee that is inappropriate or violates company policies or norms, potentially leading to disciplinary action.

Documentation

The collection, creation, and storage of records that provide evidence of transactions, decisions, or processes.