Addressing a Customer by Name Is Demonstrating the Customer Service

question 8

True/False

Addressing a customer by name is demonstrating the customer service characteristic of empathy.

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Definitions:

Success

The achievement of a goal or objective, often recognized through the attainment of fame, wealth, or social status.

Especially Pleasing

Specially or particularly gratifying, enjoyable, or satisfying to an individual's tastes or senses.

George Homans

An American sociologist known for founding behavioral sociology and for his advancements in social exchange theory.

Success-Stimulus

The motivation or drive that individuals or organizations experience following successful outcomes, encouraging further efforts or achievements.