At Sonic Drive in Restaurants,employees Are Timed to Measure How

question 19

Multiple Choice

At Sonic Drive In restaurants,employees are timed to measure how quickly a customer can place an order and receive his or her food.When drive-thru employees consistently equal or better the norm,the restaurant manager gives them a $10.00 bonus check.The purpose of this type of incentive is to reduce the _____ gap.

• A)communications
• B)delivery
• C)standards
• D)knowledge
• E)performance

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Definitions:

Meaningful Units

Segments of information that have been organized in a way that gives them significance or purpose, such as syllables within words or phrases within sentences.

Phonemes

The smallest unit of sound in a language that can distinguish words.

Grice's Maxim

A set of guidelines proposed by Paul Grice that describe how effective communication is achieved through cooperation, including the maxims of quantity, quality, relation, and manner.

Quantity

A property that can exist as a multitude or magnitude, making it measurable in terms of number, amount, or size.