Customers at Chapter One Bookstore Complained About How Long They

question 52

Multiple Choice

Customers at Chapter One Bookstore complained about how long they had to wait while the sales clerk manually looked up mystery books to see which ones were available in the store's inventory.The owner therefore decided to buy a computer and database management program to better manage the store's inventory.Technology was used to reduce the store's _____ gap.

• A)communications
• B)standards
• C)performance
• D)delivery
• E)knowledge

---

Definitions:

Performing Arts

Forms of creative expression that are performed in front of an audience, such as music, dance, and theater.

Groupthink

A psychological phenomenon that occurs within a group of people, in which the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Devil's Advocate

A person who expresses a contentious opinion in order to provoke debate or test the strength of the opposing arguments.

Janis

Likely refers to Irving Janis, a psychologist best known for his theory of "groupthink," which describes the flawed decision-making process that can occur in cohesive groups.