Which of the Following Is a Good Rule for Listening

question 72

Multiple Choice

Which of the following is a good rule for listening to complaints?

• A)an apology from the retailer is all that is necessary
• B)interrupt complaints when you think the customer is repeating herself
• C)allow the customer complain if they feel they haven't been treated properly
• D)always offer a refund
• E)offer store credit to increase recovery satisfaction

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Definitions:

Creditor Beneficiary

A third party that benefits from a contract made between two other parties, wherein the promisee's intention is to provide a benefit to the creditor beneficiary.

Intended Beneficiary

An individual or entity that is not a direct party to a contract but stands to benefit from its performance.

Rights

Legal, social, or ethical principles of freedom or entitlement.

Contract

A legally binding agreement between two or more parties that delineates the terms of their relationship and obligations to each other.