The Steps in Effective Service Recovery Are Listening to the Customer

question 53

True/False

The steps in effective service recovery are listening to the customer, providing a fair solution, and resolving the problem quickly.

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Definitions:

Draft

A preliminary version of a piece of writing, document, plan, or design that may be subject to further revision.

Transfer Warranties

Guarantees made concerning the condition or legal status of goods at the time of their transfer to a new owner.

Discharged

The completion or termination of an obligation such as a debt or legal duty.

Liability

The state of being legally responsible for something, particularly in terms of debts or legal actions.