The __________ Is the Difference Between Customers' Expectations and Their

question 76

Multiple Choice

The __________ is the difference between customers' expectations and their perceptions of customer service.

• A)motivational guide
• B)service gap
• C)learned response
• D)attitudinal bias
• E)retail influencer

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Definitions:

Unused Capacity

Refers to the part of a company's production capability that is not currently being used for production. It indicates resources that are currently idle and not generating revenue.

Activity-Based Costing

An accounting method that assigns overhead and indirect costs to related products and services based on the activities that generate costs.

Activity Cost Pools

Accumulations of costs categorized by activity (such as ordering materials or setting up machines), used in activity-based costing to allocate costs more accurately.

Resource Consumption

The amount of resources used by an organization or process, often analyzed for efficiency improvements or environmental impact.