A Shopper Is More Likely to Notice the Standardized Service

question 48

Multiple Choice

A shopper is more likely to notice the standardized service in all of these retailers EXCEPT ______.

• A)McDonalds
• B)Kmart
• C)7-Eleven
• D)Walgreens
• E)Nordstrom's

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Definitions:

Excuses

Reasons or explanations put forward to defend or justify a fault or offense, often made to avoid taking responsibility.

Self-Talk

The internal dialogue that occurs in one's mind, which can be positive or negative and has the power to influence feelings and behaviors.

Confidence

A feeling of self-assurance arising from one's appreciation of their own abilities or qualities.

Self-Esteem

An individual’s subjective evaluation of their own worth, encompassing beliefs about oneself as well as emotional states such as triumph, despair, pride, and shame.