Customer Satisfaction Is Affected by the Amount of Time It

question 15

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by all EXCEPT:

• A)providing customers with clear and precise instructions
• B)making sure the store employees approve everything through a manager when it comes to dealing with customers complaints
• C)reducing the number of people the customer must contact
• D)speaking clearly and using the customer's language
• E)not interrupting the customer when they are speaking

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Definitions:

Cognition

encompasses all aspects of intellectual functions and processes related to knowing, including perceiving, recognizing, conceiving, and reasoning.

Emotions And Memories

The interlinked aspects of how emotions significantly influence the creation, storage, and retrieval of memories.

Basal Ganglia

A group of nuclei in the brain involved in controlling movement and coordination.

Parkinson Disease

A progressive neurological disorder characterized by motor symptoms such as tremors, stiffness, and slowed movement, due to loss of dopamine-producing cells in the brain.