An Electronic Retailer Promised a Customer That If He or She

question 10

Multiple Choice

An electronic retailer promised a customer that if he or she is dissatisfied with a purchase,returns are quick and easy,but when the purchase is received,there is no information on the electronic retailer's return policies or any return instructions.This is an example of a _____ gap.

• A)performance
• B)delivery
• C)communications
• D)research
• E)knowledge

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Definitions:

Alternative

A distinct option or choice among multiple possibilities.

Conscious Reasoning

The deliberate use of logic and rational thinking in making decisions or solving problems, typically involving awareness and reflective thought.

Intuition

The skill to comprehend or perceive something right away, bypassing the process of conscious deliberation.

Problem

is a situation, question, or issue that is difficult to understand or deal with, often requiring analysis and solution.